Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

 

Can I switch from a monthly plan to an annual plan?

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount. 

You may have to adjust this answer based on your Plan Group Settings.

Can I update my email address or other personal information?

Yes. Log in to your account to make these changes. 

Can I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit card.

How do I reset my password?

Click this link , enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.

Can I gift a subscription?

Yes. It’s easy to gift a subscription. Click this link.

You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.

You can find your unique Gift purchase link in your Plan Settings.

How do I cancel my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions menu item.

This answer only applies to Plans that renew indefinitely.

Can I get a refund?

Although we do not offer any refunds, you can cancel your renewal at any time.

Log in to your account and toggle auto-renew off from the Subscriptions menu item.

This answer only applies to Plans that renew indefinitely.

How can I add a profile picture to my account?

The avatar service we use is called Gravatar.